How To Cancel Order On Ebay

Shopping online has become increasingly popular, and eBay remains one of the leading platforms for buyers and sellers.

However, there are times when you may need to cancel an order on eBay, whether due to a change of mind, an error in the purchase, or other unforeseen circumstances.

In this content, we will guide you through the process of canceling an order on eBay, ensuring a smooth and hassle-free experience.

How To Cancel Order On Ebay

  • Step 1: Access eBay’s Website and Log In:

To begin, open your preferred web browser and navigate to the official eBay website at

Once there, log in to your eBay account using your username and password. It’s important to note that you should initiate the cancellation process within an hour of placing the order, as sellers must approve all cancellations.

  • Step 2: Access Your Purchase History:

After logging in, locate the “My eBay” link in the upper-right corner of the website.

How to cancel order on Ebay

Click on it to reveal a drop-down menu. From this menu, select “Purchase History.”

This action will take you to a page displaying a comprehensive list of your recent eBay purchases.

  • Step 3: Find the Order to Cancel:

On the “Purchase History” page, locate the specific order that you wish to cancel.

You can browse through the list of recent purchases to find the correct one. Take your time to ensure you select the right order to cancel.

  • Step 4: Initiate the Cancellation Process:

Once you have identified the order, locate the “More Actions” option next to the order information box.

How to cancel order on Ebay

It’s represented by three vertical dots. Click on it to reveal a drop-down menu of additional actions.

  • Step 5: Select the “Cancel this Order” Option:

From the drop-down menu, click on “Cancel this order.”

How to cancel order on Ebay

This action will initiate the cancellation process for the selected order.

Be aware that canceling an order is only possible if the seller hasn’t already shipped the item.

  • Step 6: Submit the Cancellation Request:

Once you click “Cancel this order,” confirmation prompt will appear on you ur screen.

Review the information to ensure you are canceling the correct order, and then click on the “Submit” button.

eBay will send a cancellation request to the seller on your behalf. You will receive an email notification once the cancellation is approved.

If, for any reason, you are unable to cancel the order or if the seller has already shipped the item, don’t worry.

You can still request a refund once you receive the item. Contact the seller through eBay’s messaging system, politely explaining the situation and your desire to return the item for a refund.

Most sellers on eBay have return policies in place, and they will provide instructions on how to return the item and receive a refund.

Also Read: How to Accept Money on PayPal | Latest Guide

How to cancel order on ebay as seller

To cancel an order on eBay as a seller, you can follow these steps:

  • Log in to your eBay account and navigate to the “My eBay” section.
  • Select the “Sold” tab to view your completed orders.
  • Find the order you want to cancel.
  • Click on “More actions” or the drop-down menu next to the order.
  • Choose “Cancel this order”

eBay will prompt you to select a reason for the cancellation. After selecting the reason, click on “Continue” to proceed with the cancellation process.

eBay may provide additional instructions or steps to complete the cancellation, such as confirming the cancellation with the buyer or providing any required refunds.

It’s important to note that canceling an order as a seller may have consequences, such as impacting your seller metrics or receiving negative feedback.

Therefore, it’s recommended to communicate with the buyer and try to resolve any issues before canceling the order.


Canceling an order on eBay is a straightforward process if initiated within the first hour after placing the order.

By following the step-by-step guide outlined in this blog post, you can easily navigate through the eBay website to cancel an order and request a refund if necessary.

Remember to communicate politely with the seller in case the cancellation is not possible, and utilize eBay’s messaging system to arrange the return and refund process.

With these tips in mind, you can have a seamless shopping experience on eBay, even when cancellations are required.

Frequently Asked Questions.

How to cancel order on eBay within 1 hour?

You can cancel an order on eBay within 1 hour of placing it if the seller has not yet shipped the item.

To do this, go to your Purchase history and find the order you want to cancel.

Then, select the **More actions** dropdown menu and select **Cancel this order**.

eBay will then send a request to the seller to cancel the order. The seller has 3 days to accept or decline your request.

If the seller accepts your request, you will receive a confirmation email and your order will be canceled.

How to cancel order on eBay after paying?

If you have already paid for an order on eBay, you can still cancel it if the seller has not yet shipped the item.

To do this, you will need to contact the seller directly and ask them to cancel the order.

The seller may or may not agree to cancel your order, so it is important to be polite and explain why you need to cancel.

If the seller agrees to cancel your order, they will need to issue you a refund.

How to cancel order on eBay if it’s shipped?

If an order has already been shipped, it is generally not possible to cancel it. 

For example, if the item is not as described or if it is defective, you may be able to return it for a refund.

You can also contact the seller and ask them to cancel the order, but they are not obligated to do so.

How to cancel order on eBay from seller’s side?

As a seller on eBay, you can cancel an order if the buyer has not yet paid for it.

You can also cancel an order if the buyer has paid for it, but the item is not in stock or if there is a problem with the buyer’s address.

To cancel an order, go to your **Sold** listings and find the order you want to cancel.

Then, select the **Cancel order** button. eBay will then send a notification to the buyer that the order has been canceled.

eBay cancel order policy

eBay’s order cancellation policy states that buyers can request a cancellation within 1 hour of placing the order if the item has not yet been shipped.

If the item has been shipped, buyers can still request a cancellation, but the seller is not obligated to agree.

Sellers can cancel an order at any time before the item is shipped.

eBay cancel order refund

If an order is canceled, the buyer will usually be refunded the full amount of the purchase price.

For example, if the buyer has already received the item, they may be charged a restocking fee.

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